1. Why cannabis returns are different

Cannabis is a tightly regulated product in Oregon. Every item is tracked from seed to sale, and once a cannabis product has left our store, it can never be put back on the shelf or sold to another customer. For that reason, we can't accept returns of cannabis products for change of mind, such as not liking the flavour, effects or strength.

We do stand behind everything we sell. If a product is defective, damaged, or not what you ordered, we'll make it right. Our budtenders are always happy to help you choose the right product before you buy, so please ask questions.

2. When you'll get a refund

You'll receive a full refund to your original payment method when:

• You cancel an online order before it has been prepared or sent out for delivery.
• We cancel your order, for example because an item is out of stock, there was a pricing error, or the order would exceed Oregon's purchase limits.
• Part of your order is unavailable and you choose not to accept a substitute. You'll be refunded for the missing items.
• You were charged more than once for the same order, or charged the wrong amount.
• You return an unopened hemp-derived CBD product within 30 days (see section 4).

3. Defective, damaged or incorrect items

If a product is faulty, damaged, or isn't what you ordered, we'll replace it with the same item, exchange it for a product of equal value, or give you store credit. This includes:

• Vape cartridges and disposables that don't work, reported within 7 days of purchase with more than half the oil remaining.
• Vape batteries that won't charge or power on, reported within 30 days of purchase.
• Products with broken seals or damaged packaging, or the wrong item. Tell us before leaving the store, or within 48 hours for delivered and shipped orders.

Full details are in our Warranty policy. Returned cannabis products are never resold, and are recorded and disposed of in line with OLCC rules.

4. Returning hemp-derived CBD products

Hemp-derived CBD products, including shipped orders, can be returned for a refund within 30 days of delivery or purchase if they are:

• Unopened and unused, with all original seals intact.
• In their original packaging.
• Accompanied by your receipt or order number.

Return shipping costs are your responsibility unless the item arrived damaged, defective or incorrect. Original shipping charges are non-refundable.

5. Items that can't be returned

• Any cannabis product returned for change of mind, including flower, pre-rolls, edibles, beverages, tinctures, topicals and concentrates.
• Opened, used or partly used products, unless they are defective.
• Products damaged through misuse, heat, water, dropping or an incompatible battery.
• Items bought from another retailer.
• Gift cards and promotional or free items.
• Claims made after the time limits in this policy.

6. Cancelling an order

You can cancel an online order at any time before we start preparing it. Contact us as soon as possible through our Contact page with your order number. Once an order has been packed or sent out for delivery, it can no longer be cancelled.

Pickup orders that aren't collected within the hold period may be cancelled. Where payment was taken online, uncollected orders will be refunded.

7. How refunds are paid

• Online payments are refunded to the original payment method. Refunds are processed within 2 business days of approval, and it can then take 5 to 10 business days for the money to appear, depending on your bank or card provider.
• In-store purchases are refunded using the same payment method you used in store, where possible.
• Store credit is added to your account or issued as a credit slip, and can be used on any future purchase.
• Any taxes you paid on a refunded item are refunded along with it.

8. How to request a return or refund

9. Questions

If you have a question about a return or refund, contact us through our Contact page or ask a budtender in store. This policy is in addition to any rights you have under Oregon and U.S. consumer law, and forms part of our Terms & Conditions.